Tough tech critics say banks should balance more than the books
Who’s killing the great banks of Europe? If you ask Computer Weekly, it’s those pesky CIOs, stubbornly refusing to put their legacy IT out to pasture. “Large retail banks with outdated technology face...
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Canada’s No. 1 spot in mobility doesn’t make up for the area where we fall short
The mobile strategy of most Canadian companies is probably not much different than the e-commerce strategies they were supposed to have developed more than 10 years ago: Be where the customer is, and...
View ArticleWhat shoppers REALLY want from retailers during the holidays
It’s the season for giving, so the number crunchers have generously given us some data to unwrap on this year’s expected holiday shopping trends. I say ‘expected’ because most of the statistics were...
View ArticleThe changes companies must make to survive in the ‘switching economy’
A while ago an email landed in my inbox encouraging me to open a new no-fee chequing account. It was from Another Bank, not my current one. Two weeks later, that email is still in my inbox. Why don’t I...
View ArticleA sobering look at the ‘ad-hoc, uncoordinated approach’ to digital business...
Two surprising things happened when I interviewed Accenture’s Neil Bhattacharya about his firm’s new Global Mobility Study. First came the fire drill. Right before Bhattacharya was scheduled to call me...
View ArticleDigital disconnect: Businesses still lack vision
When I trained for my first marathon, my runner friends told me that preparation was crucial, so I invested in a good pair of sneakers and joined a running clinic. I finished the race with a slightly...
View ArticleWhy IT is missing the boat on cybersecurity
Of all the tools available in IT’s cybersecurity arsenal, perhaps a mirror would be a good investment. After surveying 2,000 executives in 15 countries, Accenture concluded that corporate cybersecurity...
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